Terms Used In This Regulation

This document sets out the terms and conditions, which form a legal agreement (the “Agreement”, or the “Terms”) between:

- you, the Customer and

- us, Novu Tech EOOD as the Service Provider.

Definitions

General Terms

1. The Service Provider has developed these Terms with the aim to ensure a high-quality Order execution process, better results in Order execution and predictability and certainty in the Service Provider’s relationship with the Client, as well as to minimize negative consequences that may occur due to the Order execution process.

2. The Terms regulate the legal relationship between the Customer and the Service Provider, which is established by concluding any Service and (or) Services Agreement. The Terms also regulate the legal relations between the Service Provider and the Customer, which are not regulated in the Service Agreements. If the legal relations between the Service Provider and the Customer regulated in the Terms are regulated differently in the Service Agreement, then the norms of the specific Service Agreement shall be considered as a priority.

3. The Terms are binding on the Customer and the Service Provider. By applying for the Service and / or establishing a business relationship with the Service Provider, the Customer confirms that they have read the Terms, agree with them, acknowledge that they are binding and undertakes to comply with them.

4. The Service Provider performs any type of transactions on the basis of Customer’s Orders, unless otherwise provided in the Terms.

5. The Service Provider is entitled to unilaterally refuse the Customer to execute the specific Order or provide the Service at any time.

Transaction related Terms and Conditions

6. The Service Provider performs crypto asset exchange transactions.

7. The Service Provider has set the following minimum amount of the crypto asset exchange transaction – 1.00 EUR or its equivalent in the crypto asset ammount.

8. For the crypto asset exchange transaction, the Service Provider deducts the Commission fee from the Customer in accordance with the Price List.

9. A commission fee for crypto asset transactions is also charged from the Client for the crypto asset exchange transaction. This commission fee is calculated and deducted for each transaction separately, based on the type of crypto asset selected by the Customer, network load and the number of transactions in the queue. The commission fee for the crypto asset exchange transaction is indicated to the Client before a specific transaction.

10. The Service Provider warns and the Customer agrees that due to crypto asset exchange rate fluctuations and the fact that the exchange transaction takes a certain period of time, which differs depending on the Customer’s chosen crypto asset, the time of day and network load, the exchange rate may change during the crypto asset transaction.

11. When performing a crypto asset exchange transaction, the virtual currency exchange rate is determined:

– When the Customer sells a crypto asset – at the moment when the crypto asset is transferred to the electronic wallet of the Service Provider;

– When a customer buys crypto asset – after completing the customer identification (KYC) procedure.

12. The Service Provider is not responsible for losses that may occur to the Customer during the execution of the crypto asset exchange transaction, if they have occurred due to fluctuations in crypto asset exchange rates or other circumstances beyond the Service Provider’s will and control.

13. Depending on the nature of the transaction, a purchase deed, sales deed or exchange deed is drawn up, respectively.

14. The document confirming the crypto asset exchange transaction, which is issued to the Customer after the completion of the transaction, is a cashier’s check.

Prevention of Money Laundering, Terrorist Financing and Illegal Activities

15. When providing services to the Customer, the Service Provider complies with the provisions of Regulation (EU) 2023/1114, the Law on Markets of Crypto Assets, enacted pursuant to Regulation (EU) 2023/1114, the Law of the Republic of Bulgaria on the Prevention of Money Laundering and Terrorist Financing (hereinafter – MAMLA) and any other legal Acts relevant to the provision of crypto assets related Services.

16. In accordance with the Law on Markets of Crypto Assets, enacted pursuant to Regulation (EU) 2023/1114, the Service Provider is the subject of this law and is supervised by the Financial Supervision Comission.

17. Pursuant to MAMLA requirements, the Service Provider has the right to request from its Client, and the Client is obliged to provide the information and documents necessary for the client’s research, including regarding the beneficial owners, transactions performed by customers, economic and personal activities of customers and beneficial owners, financial position, sources of money or other funds. In some cases, the Service Provider may request other additional information.

18. If the Service Provider does not receive the requested information and documents to the extent that allows it to perform the customer’s research on the merits, the Service Provider terminates the business relationship with the Customer and requests early fulfilment of the Customer’s obligations.

Customer Identification, Authorization Verification

19. In accordance with the requirements of the AML/CTF Law, the Service Provider is obliged to identify the Customer and / or the Customer’s representative before receiving each individual Service and (or) concluding the Service Agreement.

20. Upon the Service Provider’s request, the Customer and / or the Customer’s representative is obliged to submit the Service Provider’s documents and information necessary for the identification of the Customer and / or the Customer’s representative and the updating of the Customer’s identification data.

21. The Service Provider identifies a natural person on the basis of a personal identification document recognized in the Republic of Bulgaria – passport, identity card or other personal identification document specified in binding legal acts. The Service Provider has the right to copy or scan and store copies of the personal identification document submitted by the Customer, observing the requirements of regulatory enactments.

22. For the identification of a legal entity, the Client must submit documents confirming the Client’s registration, legal basis of the activity, current legal status, persons entitled to represent it, the scope of their representation, as well as the scope of the authorized representative’s authorization. At the request of the Service Provider, legal entities must present the originals of the documents or their notarized copies. The Customer’s representative – a natural person, shall be identified by the Service Provider in accordance with the procedures specified in Paragraph 21 of the Terms.

23. The Customer’s identification documents submitted to the Service Provider and the documents confirming the authorization of the Customer’s representatives shall be considered valid until the Service Provider has received their written revocation, but all and any amendments to the identification and power of attorney documents submitted to the Service Provider shall come into force from the moment, when the Service Provider received the documents certifying these amendments.

24. The Service Provider has the right to re-identify the Customer and / or the Customer’s representative at any time. The Customer is obliged to cooperate with the Service Provider and provide it with the requested information and documents.

Documentation and Signature Requirements

25. Documents issued outside the Republic of Bulgaria are accepted by the Service Provider as legalized or certified with an “Apostille” certificate, except in cases when regulatory enactments or an agreement between the Republic of Bulgaria and the respective country does not stipulate other documents, or when the Parties have agreed otherwise.

26. The Service Provider accepts documents in Bulgarian, English or Russian of its choice. The translation of the document must be notarized, bound and stamped together with the original document or a notarized copy thereof.

27. The Customer is obliged to provide the Service Provider with information on changes in the content of the submitted documents.

28. The Service Provider shall not reimburse the expenses related to the execution of documents in accordance with the requirements for the execution of documents specified in the Terms and regulatory enactments.

29. The Service Provider considers that the document is duly signed if:

– The Customer or his / her representative shall sign by hand in the presence of the Service Provider’s representative and if, in the Service Provider’s opinion, the signature visually corresponds to the sample signature in the identification document of the Customer or its representative;

– The Client or his / her representative signs by hand and the notary has certified the authenticity of the signature and the identity of the Client or his / her representative;

– The document uses a secure electronic signature in accordance with the regulatory enactments of the Republic of Bulgaria and the European Union.

30. The Service Provider is entitled not to accept documents submitted remotely if, at the Service Provider’s discretion, the signature in the submitted document does not visually correspond to the sample of the Client’s (legal entity’s) signature drawn up in the presence of the Service Provider’s representative.

31. The Service Provider is not responsible for errors, inaccuracies and other deficiencies that have arisen as a result of incomplete or erroneously filled in documents of any kind by the Customer.

Processing of Personal Data of the Natural

32. The Service Provider ensures the processing of the personal data of the Customer and its representatives – natural persons in accordance with the Service Provider’s Privacy Policy, which is available on the website www.novudi.com and at the Service Provider’s office.

33. The Service Provider may provide information to state institutions on the basis of a written request, in which the specific person to be inspected is indicated and the need for information is substantiated in accordance with the requirements of the relevant law.

Liability

34. The Service Provider shall not be liable for any losses and expenses of the Customer caused by fluctuations in the virtual exchange rates.

35. The Service Provider is obliged to compensate only the direct losses caused to the Customer, which have occurred to the Customer due to the Service Provider’s malicious intent or gross negligence caused by the Service Provider’s illegal actions.

36. The Parties shall be liable for non-performance or improper performance of their obligations arising from the Service Agreements in accordance with these Terms, unless otherwise provided in the Terms.

37. The Customer assumes responsibility for any losses caused to the Service Provider due to the Customer’s default.

Communication of the Parties

38. The Parties are entitled to exchange information both orally and in writing by submitting information to the other Party in person or by means of communication (e.g., post, telephone, e-mail), observing the contact information provided in the Data Questionnaire.

39. Communication between the Parties shall be in the English or Bulgarian language, unless the Parties have agreed otherwise.

40. Notices, documents or other transmissions of information (for example, letters, submissions), unless otherwise provided in the Service Agreement, shall be deemed to have been delivered to the other Party:

– on the 7th (seventh) day from the day of its dispatch, if the information has been sent to the contact address indicated in the Data Questionnaire by official delivery service or post;

– at the moment when the other Party has signed for the receipt of the information, if it has been delivered in person against a signature;

– if the information transmission is sent by electronic means of communication (e-mail, fax and others), it shall be deemed to have been received at the time of transmission, unless a system notification is received stating that the transmission or communication has not taken place.

42. The Customer is obliged to immediately inform the Service Provider about any changes in the information about the Customer specified in the Data Questionnaire, Service Agreements or other documents submitted to the Service Provider, including:

– for natural persons – regarding changes in their given name, surname, contact information or declared address, as well as regarding revocations and amendments to the issued authorizations;

– for legal entities – about changes in their name, type of legal entity, legal or contact address, registration number, as well as changes in the persons entitled to represent the Client or their signatures, the legal entity is obliged to inform the Service Provider also about revocations and amendments to the authorizations issued by the legal entity, reorganization, insolvency proceedings, termination of operations, exclusion from the commercial register and other significant changes affecting the Service Provider or its activities / industry.

43. The Customer is obliged to provide information to the Service Provider even if changes in the relevant information or circumstances have been publicly announced through the media or registered in a public register.

44. If the Customer has not notified the Service Provider of changes in the Customer’s contact information, the Service Provider considers that the contact information submitted by the Customer is complete and true.

45. Upon the Customer’s separate request, the Service Provider shall provide information on the General Terms and Conditions, the Internal Control System Regulations and the Privacy Policy, as well as other information specified in regulatory enactments also in paper form, electronically or in another manner agreed by the Parties.

Settlement of Claims and Disputes

46. The Service Provider accepts the Customer’s oral questions, objections and suggestions by phone +359 878667345, as well as provides the Customers with information about the Services, the Price List and the virtual currency exchange rates.

47. Complaints and claims may be submitted only in writing by sending them by e-mail: [email protected] or by sending them by post to the registered office of the Service Provider.

48. The Service Provider shall respond to complaints within 15 working days after receiving the complaint, but if it is not possible to respond to the received complaint within the specified time due to circumstances beyond the Service Provider’s control, the total time limit for the examination of the complaint may reach 35 working days from the moment of receipt of the complaint.

49. Any dispute, disagreement or claim arising from the Service Agreement that affects its violation, termination or invalidity shall be settled in the courts of the Republic of Bulgaria.

This update comes into force on 8 Jan 2026